FREQUENTLY ASKED QUESTIONS
Q: I see you’re in Napa Valley. Do you have a tasting room?
A: Yes, we have two tasting rooms where we feature our wines: The Caves at Soda Canyon and Vintner’s Collective (1245 Main St.) in downtown Napa. We also offer private tastings of our wines by appointment only. Please contact us to make arrangements and sip some Hertelendy wines overlooking the entire Napa Valley!
Q: What is an allocation?
A: Your allocation is the maximum number of bottles offered to you during a release period (which happens twice annually). If you choose not to purchase your allocation, priority will then go to those who have purchased theirs for future allocations.
Q: What’s the difference between an allocation and the wine club program?
A: If you decide to join our wine club membership, you will be granted a standard allocation in addition to your club shipments.
Q: When will I receive my wine order?
A: Depends on where you reside in the United States. For most ground orders, we only ship on Mondays and Tuesdays. During the summer, we will not ship ground to places when it’s over 80ºF as this can ruin a wine. If you live in one of these areas and you choose to ship ground, we will store your wine in our temperature-controlled storage facility until temperatures cool down. If you would prefer to receive your wine promptly, you can upgrade your shipping to Overnight, 2nd Day Air, FedEx Cold Chain, or UPS Overnight Solutions.
Q: Can I order more than a case of wine for my allocation?
A: Our goal is to share our wines with as many people as possible which is difficult due to our limited supply of 1000 cases annually produced. If you would like more than your allocation, please notify us (either in the notes section of your order or an email), and we’ll add your request to our waitlist. Once our offer window has closed, we will gladly accommodate your additional request with any available wine stock. Thank you.
Q: Do you have a distributor?
A: Yes, we do:
UNIVERSITY DISTRIBUTORS – Iowa
BEST BRANDS INCORPORATED – Tennessee
DYNAMO WINE DISTRIBUTION – Texas
WELL-CRAFTED WINE & BEVERAGE – Virginia, Maryland, & DC
DIBACCO IMPORTING & DISTRIBUTING – Florida (Panhandle)
LIEBER BROTHERS FINE WINES & SPIRITS – New York, New Jersey, Pennsylvania, & Florida (Miami)
Q: Do you ship internationally?
A: Given the expense, we do not ship internationally at this time. However, our wines can be found in China, Japan, Taiwan, and Singapore.
Q: Why can’t I see my state in the order form. Can you ship to me?
A: Unfortunately, it means we don’t have compliance in your state. We are working diligently on getting compliance for every state, so please check back with us over the next few months. If you are on Facebook, please add us HERE and we’ll keep you informed when that happens.
Q: When shall I enjoy the wine?
A: This question is purely subjective. You can store it for years, or you can enjoy it now depending upon your preference. However, all we ask is that you allow the wine to settle for a week or more after receiving your shipment. “Travel shock” sometimes occurs when the wine gets shaken up during a long voyage.
Q: What is the ideal temperature to enjoy this wine?
A: We prefer to serve our red wines at 55ºF and white wines at 48ºF. We feel it is a good “starting point”, and as the wines warm up with every degree, you will enjoy the unveiling of different aromas, flavors, and nuances.
Q: Should I decant the red wines before serving?
A: If possible, we encourage decanting at least 30-60 minutes beforehand for our red wines.
Q: When was Hertelendy Vineyards established?
A: Our inaugural vintage was our 2013 Cabernet Sauvignon which Robert Parker awarded 95 points, stating “it should merit serious attention.”
Q: What is the significance behind the Hertelendy coat of arms?
A: More details about our Hungarian Hertelendy family coat of arms can be found by deciphering the secret “Da Vinci code” we created in gold foil on our Chardonnay label. To see the original Hertelendy coat of arms, click HERE.
Q: How can I get notified about future releases?
A: Once you REQUEST AN ALLOCATION, you will be notified via email about future releases. We will also mail you pertinent information to your address prior to our releases. If you become an ELITE WINE CLUB MEMBER, you will receive advance notification prior to anyone else. If you follow us on social media, you can also stay current with our other future updates and events.
We hope these answer most of your questions. Please see our CONTACT section if you have any further inquiries. We thank you very much for your interest!